Terms of Use

Last updated: 19 August 2026

These terms are the agreement between you and Aretexe LLC ("ZIYA", "we", "us") for use of the ZIYA mobile application.

By creating an account you accept these terms. If you do not accept them, please do not use the app.

1. What ZIYA is — and what it is not

ZIYA helps you record perimenopause and menopause symptoms, see patterns in your own data, and prepare for appointments with your doctor.

ZIYA is not a medical device, and it does not provide medical advice, diagnosis, or treatment.

Everything the app produces — insights, correlations, doctor-preparation reports, and AI-generated recommendations — is informational only. It is generated from data you entered, using general patterns, and it does not know your medical history.

You agree that:

• You will not use ZIYA as a substitute for professional medical care.
• You will consult a qualified healthcare professional before acting on anything you see in the app, and before starting, stopping, or changing any treatment, medication, supplement, or HRT.
• You will not delay or disregard medical advice because of the app.
• In an emergency you will contact emergency services, not this app.

AI-generated content can be wrong. Treat it as a prompt for a conversation with your clinician, never as an instruction.

2. Eligibility

You must be 18 or older to use ZIYA. By creating an account you confirm that you are.

3. Your account

• Give accurate information when you sign up.
• Keep your password confidential. You are responsible for activity under your account.
• One account per person; accounts are not transferable.
• Tell us promptly at contact@ziya.health if you believe your account has been accessed without your permission.

You can delete your account at any time from Profile → *Delete my account*. This is permanent and cannot be undone.

4. Subscriptions and payment

ZIYA offers a free tier and a paid Premium subscription.

4.1 How billing works

• Subscriptions are sold and billed through the Apple App Store or Google Play, not by us directly.
• Prices, currencies, and any free-trial terms are shown in the app before you confirm. Prices may vary by region.
• Payment is charged to your store account at confirmation of purchase.

4.2 Automatic renewal

Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before the period ends. Your store account is charged for renewal within 24 hours of the period ending.

4.3 Cancelling

Manage or cancel your subscription in your store account settings:

• iOS: Settings → your name → Subscriptions
• Android: Google Play → Menu → Subscriptions

The app links you to the right place from Profile → *Manage subscription*. We cannot cancel a subscription on your behalf — only the store can.

Cancelling stops future renewals. You keep Premium access until the end of the period you have already paid for.

4.4 Free trials

If a free trial is offered, cancel at least 24 hours before it ends to avoid being charged. An unused portion of a trial is forfeited if you purchase a subscription during it.

4.5 Refunds

Refunds are handled by Apple or Google under their own policies, not by us. Request one through the store you purchased from. We have no ability to issue refunds for store purchases.

4.6 Price changes

We may change subscription prices. Changes do not affect a period you have already paid for, and the store will notify you and seek consent as its rules require before charging a new price.

5. Your data and content

You keep ownership of everything you enter.

You grant us only the limited permission needed to operate the service for you — to store your data, show it back to you, generate your reports and insights, and back it up. This permission ends when you delete your account.

How we handle your data is set out in the Privacy Policy, which forms part of these terms.

6. Acceptable use

You agree not to:

• use the app for anything unlawful;
• attempt to access another user's account or data;
• reverse-engineer, decompile, or tamper with the app, except where the law expressly permits it;
• probe, scan, overload, or disrupt our systems, or bypass rate limits or the daily AI limit;
• extract our content or data systematically, by scraping or otherwise, for commercial use;
• resell or redistribute the service.

We may suspend or terminate accounts that break these rules.

7. Availability

We work to keep ZIYA available, but we do not guarantee uninterrupted service. Maintenance, updates, network problems, or failures at a provider we rely on can all interrupt it.

We may change, suspend, or discontinue features. If we discontinue the service entirely, we will give reasonable notice and a way to export your data first.

8. Third-party services

ZIYA depends on services operated by others, including Supabase, OpenRouter, RevenueCat, Expo, Apple, and Google, and can read from Apple Health or Health Connect if you enable it. Their own terms govern their services, and we are not responsible for them.

9. Intellectual property

The app, its design, and its content (excluding the data you enter) belong to us and our licensors. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the app — nothing more.

10. Disclaimers

To the maximum extent the law allows, ZIYA is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the app will be error-free, that insights or AI recommendations will be accurate or suitable for you, or that data will never be lost. Keep your own export if your data matters to you.

11. Limitation of liability

To the maximum extent the law allows:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.
• Our total liability for any claim relating to the app is limited to the amount you paid us in the 12 months before the claim arose.

Nothing here excludes liability that cannot be excluded by law — including death or personal injury caused by negligence, and fraud.

If you are a consumer, you keep all mandatory rights under the consumer law of your country of residence; nothing in these terms overrides them.

12. Indemnity

You agree to indemnify us against claims arising from your misuse of the app or your breach of these terms. This does not apply to claims caused by our own failure.

13. Termination

You may stop using ZIYA and delete your account at any time.

We may suspend or terminate your access if you materially breach these terms, or if we are required to by law. Where it is reasonable to do so, we will give you notice and a chance to export your data.

Sections 5, 9, 10, 11, 12, and 14 survive termination.

14. Governing law

These terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Boulder County, Colorado have exclusive jurisdiction over disputes, and you consent to their jurisdiction.

If you are a consumer resident in the EU or UK, you may also bring proceedings in your country of residence, and you keep the protection of its mandatory consumer laws.

15. Changes to these terms

We may update these terms. If a change materially affects your rights, we will notify you in the app before it takes effect. Continuing to use ZIYA after that means you accept the updated terms. If you do not accept them, delete your account.

16. Apple App Store — additional terms

Where you download ZIYA from the App Store:

• These terms are between you and us, not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide support or maintenance for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for product liability claims, claims that the app fails to meet a legal requirement, or claims under consumer protection or privacy law.
• Apple is not responsible for handling third-party intellectual property claims about the app.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
• You confirm you are not in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. prohibited-party list.

17. General

• If any provision is unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of it.
• These terms and the Privacy Policy are the entire agreement between us about the app.

18. Contact

Aretexe LLC 1942 Broadway St, Suite 314c, Boulder, CO 80302, United States Email: contact@ziya.health